Privacy Policy

  • 11/12/2024

1. Purpose and scope of collection

The main data collection on the RacketGo platform includes: email, phone, username, login password, address, customer picture. These are mandatory information that racketgo.com needs customers to provide when registering to use the service and for us to confirm the reliability and ensure the interests of customers. 

Customers will be solely responsible for the security and storage of all activities using the service under their registered name, password and email box. In addition, it is the customer's responsibility to promptly notify the racketgo.com platform of any unauthorized use, abuse, security breach, retention of third-party registration names and passwords for us. take appropriate remedial measures.

2. Scope of information use

The RacketGo platform uses customer-supplied information to: 

  • Provide services to customers.

  • Send notifications about communication activities between customers and the RacketGo platform. 

  • Prevent activities that destroy customer user accounts or activities that impersonate customers. 

  • Contact and deal with customers in special cases. 

  • Do not use customers' personal information other than for confirmation and contact purposes related to transactions at RacketGo. 

  • The RacketGo platform is responsible for cooperating in providing customers' personal information upon request from a competent state agency.

3. Information storage time

Customer's personal data will be stored until request to cancel or customer log in and perform cancellation. Remaining in all cases personal information of customers will be kept confidential on the server of racketgo.com.

4. Address of the unit that collects, manages information and supports Customers

  • Linh Tam Co., Ltd

  • Head office: No. 35, Lane 66, Dich Vong Hau Street, Dich Vong Hau Ward, Cau Giay, Hanoi, Vietnam. 

  • Email: mikenlinh@racketgo.com

5. Means and tools for customers to access and edit their data

Customers have the right to check, update and adjust their personal information by themselves by logging in to their account and editing personal information or asking RacketGo to do this. 

Customers have the right to submit complaints about the disclosure of personal information to third parties to the Administration of racketgo.com. When receiving these feedbacks, racketgo.com will confirm the information, be responsible for answering the reason and guide the customer to restore and secure the information.

6. Commitment to protecting customer's personal information

Personal information of customers on RacketGo is guaranteed by RacketGo according to racketgo.com's personal information protection policy. The collection and use of information of each customer is only done with the consent of that customer, unless otherwise provided for by law. And RacketGo we are committed to: 

  • Do not use, do not transfer, provide or disclose to any third party customer's personal information without the consent or consent of the customer, unless otherwise provided by law. 

  • In the event that the information server is hacked by a hacker leading to the loss of customer personal data, racketgo.com will be responsible for notifying the incident to the investigating authorities for timely handling and notification. Customers know. 

  • Absolutely secure all online transaction information of customers including invoice information, digitized accounting documents at the highest level secure central data area of RacketGo.

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